Shipping Policy

Dear Valued Customers,

At Infinity Gamerz, we prioritize providing you with a seamless shopping experience. To ensure clarity and transparency, we’ve outlined our shipping policies below. Please take a moment to review the details so you know what to expect when ordering from us.

Order Processing Time:

• All orders are processed and shipped within 1 business day after the order has been placed.
• Orders placed on weekends or public holidays will be processed and shipped on the next working day.

Shipping Confirmation & Tracking:

• Once your order has been shipped, you will receive a tracking number through WhatsApp for easy tracking of your package.
• Please allow up to 24 hours for the tracking information to update.

Delivery Time:

• Delivery times vary depending on your location and the selected shipping method. Typical delivery times range between 2-5 business days for domestic orders.

Shipping Delays:

• While we strive to ensure timely delivery, delays caused by the courier service (including weather, strikes, or other unexpected events) are beyond our control.
• If you experience any delay in receiving your shipment, please contact us, and we will assist you in tracking your package. However, we cannot be held responsible for courier-related delays.

Shipping Rates:

• Shipping charges are calculated at checkout based on the weight of the products and the destination of the package.

Address Accuracy:

• Please ensure that the shipping address you provide is accurate and complete. We are not responsible for non-delivery due to incorrect or incomplete addresses.
• If you realize an error in your shipping address after placing your order, please contact us immediately to make adjustments before the order is shipped.

Damaged or Lost Packages:

• If your package is damaged during shipping or lost in transit, please contact us immediately. We will work with the courier service to resolve the issue as quickly as possible.
• In the case of damaged goods, we may request that you provide photos of the damaged product and packaging.

Contact Us: If you have any questions or concerns about your shipment, please don’t hesitate to contact us. We’re here to help!